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CreditorWatch Blog

Customer service vs. chasing payments: Getting the balance right

Customer service vs. chasing payments: Getting the balance right

Customer service vs. chasing payments – it can be tough to get the balance right between keeping a customer happy and getting your bills paid on time. There are few things tougher for an SME than trying to collect overdue invoices from clients while also keeping them on-side. To ensure this process is made as […]

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How to make annual company financials more engaging

How to make annual company financials more engaging

When the annual financial results come onto the agenda at work, you’ll probably notice everyone’s eyes glazing over. This is incredibly unfortunate, with many not realising the huge opportunity missed to clearly and effectively communicate a company’s value and impact to both their employees and potential investors. With so many company financials falling into the […]

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Can cloud accounting improve operational efficiencies?

Can cloud accounting improve operational efficiencies?

There are plenty of reasons to start your own business – being your own boss and master of your own destiny, following a passion and fulfilling a dream and vision are just a few of them. Whatever the dream, the reality of running a business is that it requires a lot of hard-work, sacrifice and […]

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Navigating alternative finance loans: What to look out for

Navigating alternative finance loans: What to look out for

The Australian SME market is undergoing an exciting change with more options available to business owners looking for alternative finance solutions to the ones offered by the big banks. However, the Australian Alternative Finance Industry has been flooded with inexperienced entrants mainly from offshore institutions offering quick fix cash loans to Australian SME owners without […]

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Finance key for helping Australian businesses succeed overseas

Finance key for helping Australian businesses succeed overseas

As the mining boom continues to lose pace, Australia’s trade and investment profile is changing. While the growth of our commodities sector may have diminished, other sectors are performing well as demand for Australian products and services overseas is strong and, in many sectors, growing. Against this background, there are a number of opportunities for […]

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Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Today’s customer journey is increasingly fragmented and complex as consumers interact with brands offline and online across multiple channels. We might have a quick browse online during our lunch breaks, skim through Facebook on the commute home and have a casual glance at our iPads while watching TV. To add to this, customer expectations are […]

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