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CreditorWatch Blog

Small retailers urged to trial not surcharging ahead of next year’s ban on excessive fees

Small retailers urged to trial not surcharging ahead of next year’s ban on excessive fees

In May, this year, the Reserve Bank of Australia released a new surcharging standard, which introduced a ban on excessive surcharges. The ban, which is being enforced by the Australian Competition and Consumer Commission (ACCC), commenced for large retailers this month but all other merchants have until 1 September 2017 to comply with it. Consumer advocate Chris […]

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Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Today’s customer journey is increasingly fragmented and complex as consumers interact with brands offline and online across multiple channels. We might have a quick browse online during our lunch breaks, skim through Facebook on the commute home and have a casual glance at our iPads while watching TV. To add to this, customer expectations are […]

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Overseas economic woes cause drop in Australian consumer confidence

Overseas economic woes cause drop in Australian consumer confidence

Most of the upswing in consumer confidence that came as a result of the Government’s Budget has been reversed this week, according to the latest ANZ-Roy Morgan Consumer Confidence findings. Consumer confidence fell 4.6 per cent, dropping to 111.0. The economic outlook for the next year dropped by 8.2 per cent, while the economic outlook […]

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