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CreditorWatch Blog

Has your ex (Customer) got you in “the Funk”? – A light-hearted guide to recovering from debtor breakup

Has your ex (Customer) got you in “the Funk”? – A light-hearted guide to recovering from debtor breakup

In our last article, we explored what happens when you have the “Feels” for a Customer and how to avoid debtor heartbreak (check it out here). The “Funk” is that ensuing feeling you get when you realise the Customer you have supported, fought for, gone out on a limb for, and even (rarely) told little […]

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Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Today’s customer journey is increasingly fragmented and complex as consumers interact with brands offline and online across multiple channels. We might have a quick browse online during our lunch breaks, skim through Facebook on the commute home and have a casual glance at our iPads while watching TV. To add to this, customer expectations are […]

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Value the customer that is NOT always right

Value the customer that is NOT always right

The customer isn’t always right. As small business owners, we know this. Certain customers simply have it wrong; they’re being unreasonable, they’re asking for more than what was agreed upon, they’re just plain rude. So, what’s with that saying, “the customer is always right”? We can’t lie. We’ve been on their end before. We’ve been […]

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