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CreditorWatch Blog

How to Be a Debt Collector Without Straining Relationships

How to Be a Debt Collector Without Straining Relationships

Within the SME tangled web of suppliers and customers, there is a chance that some of the debtors will be family, friends or people who you have been working with for years. Most relationships are built on trust and therefore, businesses might be inclined to allow a debtor extra time to pay up if needed. […]

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Knowing when to outsource your debt collections

Knowing when to outsource your debt collections

Is it time to outsource your debt collection? Growing debt levels, rising bankruptcy rates and positive industry reform stemming from revised debt collection guidelines issued last year have led many Australian businesses to seek professional help in recovering their customer debts. If you’ve never outsourced your business’ debt collections before, it can be daunting knowing […]

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How to Make a Debt Collection Call

How to Make a Debt Collection Call

It sounds simple, right? Pick up the phone, ring your customer and let them know you’re expecting them to settle their overdue account. Unfortunately, it’s not always easy.  If you haven’t prepared, the call can quickly take a wrong turn. Or, an emotional reaction from the recipient can easily throw you off your game.  Here […]

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The Risk of Dodgy Debt Collection

The Risk of Dodgy Debt Collection

‘Cynical’, ‘unconscionable’ and ‘clearly unfair’ are words most business owners never want to hear. When a federal court justice uses these very terms to describe your debt collection activity, chances are it’s going to be coupled with a hefty fine that could financially cripple your business and the individuals involved in it. A recent action […]

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