By Terry Ledlin, Natalie Ledlin and Holly Jackson OK, we’ll admit it…..Married at First Sight has been a staple diet in our office for the last couple of months (although it did seem like it would never end). A common theme (outside of selfies, Insta followers, Botox and fake body parts (trout pouts and tattooed […]
It’s unmistakable that we live in a digital age. So many of our processes are now automated and streamlined through innovative technology. Accounting, marketing, communication, databases and more are all digitalised now. However, many small businesses are still running processes in the old school way. A Small Business Insights Report by XERO found that two-thirds of […]
What is an Unfair Preference? Essentially, an unfair preference is when a creditor, within the six months before a company goes into administration or liquidation, receives payment(s) from that company that is more than they would receive if the payment(s) hadn’t occurred and they proved for their full debt in the liquidation. The “unfair preference” […]
Did you know that lodging a payment default is a powerful, provocative tool to assist with debt collection? Often, when people hear the term, payment defaults, they think of it as a much more complicated process than what it needs to be. However, it is a simple tool that can help you get paid, even […]
Within the SME tangled web of suppliers and customers, there is a chance that some of the debtors will be family, friends or people who you have been working with for years. Most relationships are built on trust and therefore, businesses might be inclined to allow a debtor extra time to pay up if needed. […]
You’ve done the work, you’ve invoiced. Now you wait. Every business owner knows the challenge of getting debtors to pay on time. But is there more you can do to keep the collections train moving forward when other businesses stall? Put simply, yes. Businesses that are effective in making collections have aligned their credit control […]
Is it time to outsource your debt collection? Growing debt levels, rising bankruptcy rates and positive industry reform stemming from revised debt collection guidelines issued last year have led many Australian businesses to seek professional help in recovering their customer debts. If you’ve never outsourced your business’ debt collections before, it can be daunting knowing […]
It sounds simple, right? Pick up the phone, ring your customer and let them know you’re expecting them to settle their overdue account. Unfortunately, it’s not always easy. If you haven’t prepared, the call can quickly take a wrong turn. Or, an emotional reaction from the recipient can easily throw you off your game. Here […]
‘Cynical’, ‘unconscionable’ and ‘clearly unfair’ are words most business owners never want to hear. When a federal court justice uses these very terms to describe your debt collection activity, chances are it’s going to be coupled with a hefty fine that could financially cripple your business and the individuals involved in it. A recent action […]
Struggling to recover debt from your Gen Y customers? If you understand their spending attitudes, you can work on planning to help motivate them to pay.