Jaycar approached CreditorWatch to transform their existing credit risk management processes, which weren't as robust as they could be.
Ananda Maharjan, Jaycar's Credit Controller, recalls:
"Before CreditorWatch, our due diligence process was solely dependant upon performing ABN lookups and obtaining limited business information from sales reps and Google.
We also had issues with our collection process. If our customer's account details had changed or they were being unresponsive, we would have to escalate the issues to their superiors."
These issues exhausted the team's time and resources, and prevented them from confidently assessing their customers' risk.