- Can anyone see which businesses I have in my Customer list?
- How do I edit my personal, business or credit card details?
- Can I change plans?
- Which plan is the best for me?
- How do I add a business to my Customer list?
- How long will a business remain on my Customer list?
- How do I remove a business from my Customer list?
Feel free to contact us on 1300 50 13 12 if you can't find the answer you're looking for.
No. Your Customer list is completely confidential and cannot be accessed by any other CreditorWatch user.
Sign in to your account, click on the 'My Account' dropdown, then click 'My Account' and click 'Update My Details'.
Yes. Sign in to your account, click on the 'My Account' dropdown, then click 'My Account' and click 'Change My Plan'.
The best plan for your business depends on the number clients you have. We recommend a plan that allows you to monitor all of your clients as well leaving space on your Customer list for prospects.
Once you have a CreditorWatch account, simply search for any business you wish to add to your Customer list, select it and choose 'Monitor for changes'.
A business will remain in your Customer list until you remove it.
Search for the business then click 'Remove' next to the business you wish to remove.
Dispute, default & documents.
- When should I register a default against a company?
- How do I register a default?
- What happens if the default has now been paid?
- How long does a default remain on CreditorWatch?
- Who can see the defaults registered against a business?
- Where do I find defaults I have registered?
You can register a default if payment is overdue and the debt is over $100. You must first attempt to recover the default and then notify the debtor that you intend to register the default on CreditorWatch. Registering a default against a business should be one of the last steps you take in recovering a bad debt.
You must be a CreditorWatch customer to register a default. Click here to become a member.
Search for the business you wish to default. Next, add the business to your Customer list then click 'Register a default'. You will be required to upload a document. Fill in the document detail fields and click upload document. If you are unable to upload a document from your computer, you can fax the document to CreditorWatch.
If you registered a default which your customer later paid, you must edit it to advise that the debt has been settled. To do so, click on the document status and select 'Settled'.
All CreditorWatch customers can see defaults that have been registered against any business.
Once you have signed in, click on the 'Defaults' tab on the dashboard.
Debt collection and legal action.
CreditorWatch is the step prior to engaging a debt collection agency. The service aims to help businesses avoid having to use a debt collector by identifying bad debtors and assisting to make better credit decisions. The use of the CreditorWatch collection tools such as the membership logo encourages customers to pay their bills on time.
CreditorWatch is a cost effective step prior to engaging a lawyer for debt recovery as members can advise their clients that they will be registered if payment of outstanding debts are not made. The logo also acts as a method of encouraging payment. However, if court action has already commenced or if you have already hired a lawyer, CreditorWatch acts as a complementary tool to collecting overdue debt.