Frequently Asked Questions

Unless the charge specifically states “CREDITORWATCH PROTECT, NORTH SYDNEY” it is not related to CreditorWatch. See example below.

CreditorWatch is a commercial credit reporting bureau that displays information on all Australian companies. Occasionally, search engines may direct users to our site because we feature ABR/ASIC details for nearly all Australian entities. However, we do not hold any contact information for the entities listed. If you arrived here from a Google search, this may be the reason.

Importantly, CreditorWatch has no affiliations with the companies featured on our platform, nor do we retain their contact details. 

A payment default is a black mark on a credit report that indicates a business has not paid its bills.

A payment default can stay on a credit report for up to five years, affecting the business’ credit scores and reputation.

If you believe a payment default has been lodged against your business in error, you must contact the relevant creditor directly as your first step, before reaching out to CreditorWatch. The creditor is responsible for investigating and, if necessary, amending your CreditorWatch credit file.

If you have already contacted the creditor and have supporting evidence, such as email correspondence, showing that a genuine dispute existed before the default was lodged, you can request an investigation.

Please note, that for CreditorWatch to proceed with an investigation, the disputed amount must have been in contention before the default was lodged.

For help with this process, have a look at our help centre.

Registering a payment default can help you collect overdue debt as it motivates the debtor to settle the outstanding debt, so they avoid any negative impacts on their credit file.

To Register a default, ensure:

• The amount is outstanding
• You’ve attempted to recover the debt
• The debt isn’t in dispute
• It’s for a commercial entity with an active ABN/ACN
• The amount owing is over $100

If you’re already a CreditorWatch customer, you can follow this step-by-step guide on how to register a payment default.

If you’re not a CreditorWatch customer sign up for a free trial to start registering payment defaults.

The CreditorWatch RiskScore measures a business’s creditworthiness and predicts its likelihood of insolvency within the next 12 months. It ranks businesses across 14 credit ratings (A1 to F) and provides a numerical score from 0 to 850 (higher score means lower risk). For more information, have a look at our help centre.

Building creditworthiness is a long-term process, and although you won’t see results right away, there are achievable ways to improve your credit score to help secure your business’ future.

• Pay bills on time
• Reach out for help when you’re struggling to make payments
• Monitor your own customers
• Keep tabs on your business’ credit report

To find out your credit score and discover our suite of credit risk management tools that will help you keep your credit score healthy, sign up for a 14-day free trial now.

We update the RiskScore algorithm regularly to incorporate new data, technology, and insights, ensuring our predictions are as accurate as possible. Recent updates may include changes in business classifications, trust segments, defaults, cross-directorships, and ANZSIC codes.

For all media enquiries, please contact:

Michael Pollack, Head of Media and Communications
michael.pollack@creditorwatch.com.au

or

Laura Sanford (Herd MSL)
laura.sanford@herdmsl.com.au

GPO Box 276, Sydney, NSW, 2001