Victoria
Location
2021
Customer Since
250+
Company Size
TAS has reduced bad and doubtful debts by around 70% over the past two financial years.
Transport Administrative Services Pty Ltd (TAS) supports a boutique suite of dynamic brands specialising in modern courier transport, which operate across Australia. Its long history is proof of its reliability and constant evolution. TAS’s experienced and talented team demonstrates an unwavering commitment to technological innovation, ensuring it is at the forefront of the courier industry. Its investment in technology has equipped it with the resources to provide an exemplary level of service with every delivery.
A lack of visibility of the risk profiles of existing and new customers resulted in a number of uninformed credit approvals, which subsequently led to TAS experiencing too many bad debts from customer insolvencies.
TAS set up CreditorWatch’s monitoring and alerts across all customers with credit approval greater than $2,000.
TAS’s National Credit Manager, Neil Smith, says, “This might seem low but we’re an on-demand transport company with fluid change in demand. This represented approximately 1,500 customers.”
“Without CreditorWatch, there’s no way we would have achieved that outcome”
TAS has reduced bad and doubtful debts by around 70% over the past two financial years.
TAS has also found that registering payment defaults on the CreditorWatch platform has been an effective trigger to get customers to pay outstanding invoices.
“Without CreditorWatch, there’s no way we would have achieved that outcome,” Neil says.
“We’re spending a bit more than we were before but we’re saving eight times that as a result.”
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