Construction
DebtorLogic

Timberlink Australia New Zealand

Timberlink uses CreditorWatch to conduct monthly customer reviews and expand its portfolio.
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How Timberlink Australia New Zealand uses CreditorWatch
Tasmania
Location
2019
Customer Since
100+
Company Size
About Timberlink Australia New Zealand

Timberlink is a leading timber products manufacturing and distribution business in Australia and New Zealand. It transforms sustainably grown plantation pine into quality timber products.

Timberlink’s core product is structural softwood pine timber for the construction industry. It is now expanding its product offering and portfolio. CreditorWatch has been playing a key role in supporting its growth and expansion.

Forest pine and spruce trees. Log trunks pile, the logging timber wood industry. Wide banner or panorama wooden trunks.
Their challenge
When Timberlink was planning its first price increase, its credit team had to review all their customers at once. This huge task was time-consuming and labour-intensive.

Timberlink is also broadening its portfolio to begin supplying engineered products. This means it is going to be dealing with a whole new set of customers. If any of their customers are financially unstable or unable to pay their bills, this will affect their cash flow and hinder Timberlink’s expansion plans.

Timberlink needs to be able to perform due diligence on new and existing customers, thoroughly and quickly.
I use DebtorLogic every single month. It’s so quick and easy to do our customer reviews! Each month, we see their risk profiles and what’s changing. This helps us minimise risk and make confident business decisions. CreditorWatch will continue to play a key role in the expansion of our portfolio.”
Panoramic interior view of a wooden timber frame from a new house under construction
Our Solution

CreditorWatch helps Timberlink review all their customers in a matter of minutes.

Every month, Timberlink conducts a Portfolio Health Check and views its customers’ risk profiles. It uses DebtorLogic to understand customer payment trends and identify its riskiest customers. This enables it to quickly assess creditworthiness and make accurate credit decisions.

Timberlink’s Group Credit Manager, Vic Caruso, says “CreditorWatch’s platform is by far the easiest to navigate. We can review all our customers in a matter of minutes. I absolutely love it!”

CreditorWatch has also helped Timberlink predict multiple insolvencies, minimising its risk exposure and saving it from potential losses. With CreditorWatch, Timberlink stays updated on what’s happening and changing with its customers. It is empowered to make the best decisions to protect and grow the business.

Vic says, “I use DebtorLogic every single month. It’s so quick and easy to do our customer reviews! Each month, we see their risk profiles and what’s changing. This helps us minimise risk and make confident business decisions. CreditorWatch will continue to play a key role in the expansion of our portfolio.”

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