Since 2010, CreditorWatch has been a trusted partner for Australian businesses. Our purpose is to empower Australian businesses to trade confidently. Delivering cutting-edge credit risk products and powerful data insights. With a steadfast commitment to helping companies manage commercial relationships, boost productivity and reduce exposure to financial risk and bad debt, we continue to lead through innovation.
Over the past 12 months, we have invested $16m in continual improvement across the CreditorWatch platform, focusing on security, unique data and user experience. These enhancements are designed to address the evolving needs of Australian businesses operating in a challenging economic environment, offering more comprehensive data, smarter tools and seamless integrations.
A more powerful, smarter CreditorWatch platform
Here’s a snapshot of what’s new:
Updates to our Reporting product suite:
Comprehensive credit report upgrade
All users now benefit from an upgraded version of CreditorWatch’s credit reports. This enhancement delivers more detailed insights, streamlined layouts and a better user experience – helping businesses make faster, more informed credit decisions.
Enhanced customer alerts
Alert functionality has been upgraded to include a new, intuitive design, improving speed and efficiency. Users can now customise their alert experience and download the past 90 days of alerts directly from the platform.
Greater data coverage and even more unique data
In the 12 months to March 2025, CreditorWatch’s payment defaults grew by an impressive 74% while tradelines, which help determine payment risk, increased 36%. We continue to invest in growing our data sets which helps you to make more accurate and confident credit risk decisions with broader and deeper insights across your customer base.
Security and platform upgrades:
ISO 27001:2022 certification
CreditorWatch has significantly bolstered its security and privacy standards, achieving ISO 27001:2022 certification. This globally recognised accreditation reflects our commitment to the highest standards in information security management, protecting sensitive data such as financial information, intellectual property, and client data. As cyber threats continue to grow in complexity, this achievement offers peace of mind to customers relying on CreditorWatch to keep their data secure.
Onboard and ApplyEasy:
ApplyEasy onboarding enhancements
The ApplyEasy tool has received a comprehensive upgrade, featuring:
- Integration with the CreditorWatch platform
- New Payrix integration to capture intent-to-pay details
- In-app signature collection for face-to-face engagements
- Auto-fill and validation tools for New Zealand applications
- Improved inbox searchability and fraud-reduction rules for faster decisioning
These updates empower Credit Managers and Sales Teams to onboard customers faster while reducing exposure to fraud risk. Find out more here.
PPSR integration improvements
The Personal Property Securities Register (PPSR) offering is now fully integrated within the CreditorWatch platform, providing a more seamless experience for credit applications and risk assessments.
CreditorWatch Collect upgrades
CreditorWatch’s automated collections tool now includes:
- Seamless integration with Netsuite and Microsoft Dynamics 365 ERP systems
- API connectivity for better automation
- Reminder functionality from a CreditorWatch domain
- Best-practice workflow templates
- Capability to send escalation letters directly from workflows
These features help businesses improve collections efficiency while maintaining customer relationships. Find out more here.
Investing in the future
In FY26, we’re increasing our investment in R&D to $18 million as we focus on enhancing our core credit reporting and monitoring capabilities, while embedding AI more deeply across our product suite.
Key features launching in the first half of FY26 include:
- A new CreditorWatch dashboard offering deeper insights into your debtor portfolio
- An upgraded commercial credit report that highlights key data points to streamline decision-making
- Visualisation for company reports
- More comprehensive data included in Credit Risk Alert emails
- A company-wide AI initiative, with a goal to implement AI-driven features or products across our entire suite by the end of 2025—focused on smarter decision-making, predictive insights, and increased speed.
A continued commitment to innovation
CreditorWatch’s is committed to ongoing investment in product development and improving customer outcomes. By enhancing security, expanding data access, and streamlining tools like ApplyEasy and CreditorWatch Collect we are helping Australian businesses stay ahead of credit risk and maintain strong cash flow in an unpredictable operating environment.
For more details or to explore the enhanced features, visit creditorwatch.com.au or book in a time with your account manager to hear about our product roadmap for FY26.
CEO
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