Meet Lucinda Judd, Customer Success Manager (Trade and PPSR) – NSW
What do you do at CreditorWatch and why do you love it?
I am the Customer Success Manager for Trade and PPSR. I love my position because it is a hybrid role which covers two of our more recently developed and revamped platforms, PPSRLogic and DebtorLogic.
This position keeps me on my toes as there is exposure to all sides of the industry and it allows me to deep dive into customer issues and ensure they’re properly on-boarded and squeezing the most out of their subscription.
What does your average workday look like?
The WFH setup has definitely altered my average workday, but it still undoubtedly starts with a very strong coffee and followed by a quick morning walk to stretch the legs.
On a daily basis I work very closely with our PPSR Specialist, Paul, to coordinate training sessions for our new and existing PPSRLogic customers. This could be anything from a brief phone call to discuss knowledge and current processes, to a more in-depth training session on best practice and account setup.
If I’m not focusing on PPSRLogic, I am most likely chasing customers for their Aged Trial Balance so we can provide a clearer picture of their business’ payment behaviour and trends using DebtorLogic.
Your role probably exists at other companies. What makes CreditorWatch special?
CreditorWatch is constantly growing and evolving but the importance of culture and celebrating team wins is never overlooked. We love a party!
What’s the biggest career lesson you’ve learnt so far?
Whether it’s general chit-chat or talking about pain points and areas of opportunity, genuinely listening to your customers is how you form strong and trusting professional relationships.
What’s been your biggest achievement in your role?
The success stories never get old. We are living in a very tricky economic climate right now due to COVID-19 and every penny counts. I find it very rewarding to know we are providing a platform that helps customers navigate this situation and save money in the process.
Who or what is your biggest inspiration?
Travel is a big one for me and I cannot wait for it to be an option again. I am especially inspired when travel involves a trip to a winery.
The Barossa Valley and Waiheke Island are favourites of mine, and Central Otago is next on the list, COVID-19 permitting.
What’s something you’ve always wanted to try but never have?
I would love to see orcas in the wild, preferably at sunrise, deep in a Norwegian fjord.
If you could only eat one food for the rest of your life, what would you eat?
Ramen. Japan has always been at the top of my list of places to see, and the food is just one of the many reasons why.
What was your first ever job?
I was late into the workforce, but my first ‘real’ job was as a Team Assistant at a recruitment software company. I stumbled into this position almost by accident, and initially had no real grasp on the technology space or how massive the industry was.
It was a fantastic foot in the SAAS door and I couldn’t be more grateful for the opportunity and the path it set me on.
If you could do another job for just one day, what would you do?
I stand by my childhood dream of being a chocolate factory tester…it’s still just as appealing.
