Collecting your debts whilst maintaining your relationships with your debtors is possible. Learn how to improve the efficiency of your debt collection processes without burning any bridges.
Is it time to outsource your debt collection? Growing debt levels, rising bankruptcy rates and positive industry reform stemming from revised debt collection guidelines issued last year have led many Australian businesses to seek professional help in recovering their customer debts. If you’ve never outsourced your business’ debt collections before, it can be daunting knowing […]
It sounds simple, right? Pick up the phone, ring your customer and let them know you’re expecting them to settle their overdue account. Unfortunately, it’s not always easy. If you haven’t prepared, the call can quickly take a wrong turn. Or, an emotional reaction from the recipient can easily throw you off your game. Here […]
‘Cynical’, ‘unconscionable’ and ‘clearly unfair’ are words most business owners never want to hear. When a federal court justice uses these very terms to describe your debt collection activity, chances are it’s going to be coupled with a hefty fine that could financially cripple your business and the individuals involved in it. A recent action […]
Struggling to recover debt from your Gen Y customers? If you understand their spending attitudes, you can work on planning to help motivate them to pay.
Most businesses have to chase debtors at one time or another, so a debt collection strategy will go a long way in helping to recover monies owed.