Ward Packaging

Find out how much Ward Packaging has recovered from slow-paying debtors with CreditorWatch.
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Western Australia
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About Ward Packaging

Founded in 1982, Ward Packaging believes it’s their ethical obligation to contribute to the best possible environmental outcome for future generations. They are an industry leader in providing environmentally conscious products that use renewable and plant-based resources.

The family-owned business offers safe and environmentally sustainable packaging and products, including coffee cups, food trays, straws and cutlery. Their product range also extends to eco-friendly chemicals and cleaning equipment.

Ward Packaging align their company vision with likeminded suppliers who use carbon neutral techniques to produce their products. They are pioneers in encouraging customers to choose products that help, not hinder, the planet.

Ward organic bin
Their Problem

Ward Packaging has encountered dodgy debtors in the past that were late to pay or failed to pay at all. They’ve even taken customers to court, which is a costly process and should only be viewed as a last resort.

Ward Packaging was spending about $250-350 per month per case taking debtors to court. One in 5 customers would end up actually paying, and the rest would be written off. The team were losing time, money and were struggling to keep tabs on their extensive network of customers.

Helen at Ward Packaging turned to CreditorWatch for a proactive solution, and within one month, was making significant progress dealing with late-paying debtors.

“CreditorWatch has ended up paying for itself. Now we don’t have to take debtors to court and we don’t have to waste work time and hourly rates by sitting in a court house, waiting to be heard.” – Helen, Ward Packaging

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Our Solution

Before considering court action, Helen uses CreditorWatch’s debt collection tools to engage with late-paying debtors, including the CreditorWatch membership logo on invoices and letter of demand templates.

In the final notice of intention to lodge a payment default, Helen takes a screenshot of the debtor’s current credit score as displayed on the CreditorWatch platform and explains what the credit score will look like if they don’t pay.

Helen says:

“When we work in an industry like this, people tend to shop around. They figure that they can just go elsewhere. By providing them with a visual of their credit rating, it shows them how a default will affect them next and makes them think twice about not paying.”

Of the 33 letters Helen sent in the first month of using CreditorWatch, 13 debtors ended up paying in full or entered a payment arrangement. That’s almost 50% from just one letter.

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