2 mins read

The hidden truths about onboarding and collections


These are challenging times for businesses of all sizes. COVID, rising inflation and interest rates, labour shortages… the list goes on.

This has made proper credit risk assessment before onboarding new customers and a robust collections process more important than ever.

You can’t avoid poor paying customers 100% of the time but proper procedures help ensure that you’re doing everything you can to only extend credit to the right types of businesses. And if you encounter problems with non-payments, that you have a system in place to optimise your chances of collecting. 

Join Natalie Ledlin, Solicitor from Ledlin Lawyers and Matt McFedries, CreditorWatch Collect Product Manager as they take you through how you can prepare for the holiday season and set your business up for success in the new year across your customer credit lifecycle. 

The pair cover tips and tricks for customer due diligence and onboarding, all the way through to off-boarding and collecting on unpaid, overdue debts. 

Learning Outcomes
Contributor to the CreditorWatch News Hub
Natalie Ledlin

Natalie Ledlin

Solicitor, Director, Ledlin Lawyers

Matt McFedries

Matt McFedries

Head of Product, CreditorWatch Collect

Dominic D'Andrea

Dominic D'Andrea

Key Account Consultant, CreditorWatch (Moderator)

14-Day Free Trial

Get started with CreditorWatch today

Take your credit management to the next level with a 14-day free trial.

You might also like

A paperless onboarding process in days, not months

Bank Vault steel door opening with light gushing out

Securing success: 3 steps to protecting your assets

Hey, Wait…

Stay up to date on the latest in CreditorWatch - events, news and business tips